Legal
Privacy Policy
Last updated: January 2026
Introduction
CryoMassage ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through SMS and email communications. By providing your contact information and using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect the following information from you:
- Personal Information: name, phone number, email address, and any other information you provide.
- Communication Preferences: your consent to receive SMS and email communications.
How We Use Your Information
The information we collect is used to:
- Send appointment reminders, service notifications, promotional offers, and updates.
- Respond to customer inquiries and provide customer support.
- Improve our services and enhance your experience.
Consent to Receive Communications
- SMS Communications: by providing your phone number, you consent to receive SMS messages from CryoMassage, including reminders, promotions, and notifications. You can opt out at any time by replying STOP to any SMS message.
- Email Communications: by providing your email address, you consent to receive email messages from CryoMassage, including newsletters, offers, and service updates. You can unsubscribe at any time by clicking the unsubscribe link in any email.
Opt-Out and Managing Preferences
You can manage your communication preferences or opt out of receiving communications by:
- SMS: replying STOP to any message you receive.
- Email: clicking the unsubscribe link at the bottom of any email.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Sharing of Information
We do not sell, rent, or share your personal information with third parties, except as required by law or to provide services to you (e.g., communication services).
Acceptance of Policy
By providing your contact information and using our services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes your acceptance of this policy and any updates we may make.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Beavercreek, Ohio 45432
SMS Terms & Conditions
SMS Terms
SMS Consent Communication
Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If consent has been given to receive text messages from CryoMassage, messages may be received related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: "Hi [Client's Name], your CryoMassage appointment is confirmed for [Date] at [Time]. We look forward to seeing you at 1269 N. Fairfield Road, Beavercreek, Ohio 45432. Reply STOP to opt out at any time."
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 2–3 SMS messages per week related to customer care and follow-up messages, appointments, or account status.
Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You can opt in to receive SMS messages from CryoMassage by submitting an online form at www.cryomassage.com and checking the SMS consent box provided.
Opt-Out Method
You can opt out of receiving SMS messages at any time by replying "STOP" to any SMS message received. You may also contact us directly to request removal from the messaging list.
Help
For any issues, reply with the keyword HELP to any SMS. You can also reach us directly at (937) 800-2796 or team@cryomassage.com. If you'd prefer not to receive SMS messages, leave the SMS consent box unchecked on our forms.
Standard Messaging Disclosures
Message and data rates may apply. Opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy. Message frequency may vary.